Refund Policy

All confirmed orders are added to our fulfillment queue and are processed and packed starting at 9:00 AM on the next working day after the order is placed.

Customers are responsible for carefully reviewing all order details before confirming their purchase. This includes product selection, quantities, shipping address, and contact information. Weavery will not be liable for errors arising from incorrect details provided at checkout.

Once an order has been placed, it cannot be modified or cancelled under any circumstances.

Wherever refunds are applicable, they will be issued in bank or upi only.

Knitting, Crochet & Craft Supplies

All yarns, threads, needles, hooks, and accessories related to knitting, crochet, sewing, and craft are non-returnable, non-exchangeable, and non-refundable.

Made-to-order products are strictly non-returnable as they are custom crafted specifically for you.

Returned items must be unused, in original condition, and with all tags and packaging intact.

Customers are responsible for all return shipping costs.

We strongly recommend using a trackable shipping service and retaining proof of postage until the refund (if applicable) is completed.

The item shows signs of use.

The item is returned damaged, incomplete, or not in its original condition (unless due to our error).

The return request is initiated more than 7 days after delivery.

If your package appears damaged or tampered with at the time of delivery, please refuse the delivery and immediately WhatsApp clear images of the package to +91 9110621425.

In rare cases where you receive an incorrect, defective, or damaged product.

Notify us within 7 days of delivery.

Share a complete unpacking video — one continuous video starting from opening the sealed parcel to clearly showing the issue.

⚠ Unpacking video is mandatory for investigation, refund, or replacement. This is also required for insurance claims with our courier partners. Complaints without an unpacking video will not be entertained.

Once reviewed, we will respond within 3–4 working days.

If approved, refunds are processed within 4–6 working days.

If an order is returned to us (RTO) due to any of the reasons listed below, no refund will be issued. Re-shipping will be done only after the customer pays two-way shipping charges.

(For orders with free shipping, actual shipping costs will apply.)

RTO Reasons Include

Incorrect or incomplete shipping address

Invalid or unreachable phone number

Recipient unavailable or not contactable

Recipient refusal

OTP-verified cancellations

Automated IVR calls unanswered

Return Shipping Address

All approved return shipments must be sent to:

Weavery

Borewell Road, Nallurhalli

Whitefield, Bangalore

Karnataka, India – 560066

Customers are responsible for return shipping charges and must retain tracking details until the process is completed.